Terms of service

Welcome to Rayhaan UAE. By accessing or using our website (rayhaan.ae), you agree to comply with and be bound by the following Terms of Service. Please read them carefully before using our website.

🛍️ General Conditions

By using this website, you confirm that you are at least the age of majority in your country or have permission from a legal guardian
We reserve the right to refuse service to anyone for any reason at any time
You agree not to use our products or services for any unlawful or unauthorized purpose

🧾 Products & Pricing

All products listed on our website are subject to availability
We reserve the right to modify or discontinue any product at any time without prior notice
Prices for our products are subject to change without notice
We strive to display accurate product descriptions and images, but we do not guarantee that all information is error-free

📦 Orders & Acceptance

Once you place an order, you will receive a confirmation via email
Rayhaan UAE reserves the right to accept or cancel any order due to:
- Product unavailability
- Suspicious or fraudulent activity
- Incorrect pricing or product information

💳 Payments

We offer the following payment methods:

Credit/Debit Card payments via Stripe (secure and encrypted)
Cash on Delivery (COD)

All payments must be completed before order dispatch (except COD orders).

🚚 Shipping & Delivery

Orders are processed within 1–2 working days
Delivery takes 1–2 working days across the UAE
Shipping charges:
- Free delivery on orders above AED 200
- AED 20 flat fee for orders below AED 200

For more details, please refer to our Shipping Policy.

🔁 Returns & Refunds

We accept returns within 7 days of delivery
Products must be unused, sealed, and in original condition
Opened perfumes are non-returnable
Returns are free of charge

For full details, please refer to our Return & Refund Policy.

🚫 Prohibited Uses

You are prohibited from using this website:

For any unlawful purpose
To violate any local or international laws
To transmit harmful code, viruses, or malicious software
To attempt to gain unauthorized access to our systems

🧠 Intellectual Property

All content on this website (including logos, images, text, and designs) is the property of Rayhaan UAE
You may not reproduce, distribute, or use any content without written permission

⚠️ Limitation of Liability

Rayhaan UAE shall not be liable for any direct, indirect, or incidental damages resulting from the use of our website or products
We do not guarantee uninterrupted or error-free service